If you don't think the product is suitable for you after you receive it, you can easily return it within 30 days (start from the date you receive the good). Please email us at support@lamppo.com the return request with: 1.Reason for your return; 2.Possibly photos or videos; 3.Your order number; 4.Return address. We'll respond to you ASAP
How do I exercise my right of return?
Please inform us of your decision by e-mail at the e-mail address support@lamppo.com within 30 days of receipt of the goods (period starts on the day of receipt of the goods).
What is the return address?
Once we receive your return request, we would notify you by email.
Do I have to pay the shipping cost for the return?
If there is any problem with the quality of the goods, then we will pay the shipping cost to return the goods. Otherwise, you have to pay the shipping cost.
Will I get all my money if I cancel my order?
Your order will be fully refunded if canceled within 24 hours of purchase. Please email us at support@lamppo.com if you decide to cancel the order. Orders canceled after 24 hours of purchase but before shipping will be subject to a 10% cancellation fee. We DO NOT accept cancellation requests if the orders have already shipped.
Is my data secure in the ordering process?
Yes, your data is secure. We use SSL certificate in our ordering process, so your data will be encrypted and transmitted securely.
If I want to order multiple lights, can you offer a discount?
We are happy to offer a discount for bulk orders. Please contact us at support@lamppo.com before placing an order.
