What will you get in the package?
1. Lampshade x 1,
2. One set of cord kits (ceiling plate and cord),
3. Instruction Manual x1.
Note: Since the bulbs are fragile, E26 and E27 bulbs are not included in the package.
What are hardwired and plug wires?
Hard wiring: usually refers to direct connection to electrical equipment or circuits through wires. This connection is generally permanent and is mainly controlled by a wall switch.
Plug wire: It is a wire with a plug. The electrical connection is achieved by inserting the plug into the socket. This connection method is pluggable and easy to move and replace equipment.
Are my products handmade or machine made?
The rattan, bamboo, wood and hemp rope chandeliers you purchased are all 100% hand-woven. The disadvantage of hand-woven products is that there may be slight differences between the same lampshades.
How do I protect my lights?
Exposure to strong sun and humidity may change the product's color.
Do not expose to rain.
Cord kit not water resistant.
To clean use a dry or slightly wet cloth or a hand duster.
Why has the logistics not been updated after my order was shipped?
Once you receive the tracking number, it means that the shipping company has sent the package, but because some products are sent from overseas, it will cause a delay in logistics updates, please don't worry, it is still in normal transportation, not unshipped or lost. When the package arrives at your local logistics provider and the package is scanned, the logistics information will be updated immediately.
1. We support global shipping.
We ship via Fedex/DHL/UPS/4PX/EMS. Free shipping for orders over $299, $19.99 for orders under $299.
Order processing time: 3-15 days
US warehouse product shipping time (3-10 days)
Standard product shipping time (3-6 weeks)
Custom product shipping time (5-10 weeks)
Expedited shipping time (5-14 days)
1. We accept cancellations and full refunds before the order is shipped.
Cancellations will not be accepted after the order is shipped. If you need to return the product, please contact our customer service support@lamppo.com within 7 days after receiving the package to obtain the return address for return and refund.
2. If the order return refund is caused by the buyer (for example, if the buyer doesn't like the product after receiving it or doesn't like the products after receiving them), the buyer shall be responsible for the return shipping fee. Additionally, an initial shipping fee of $30 will be deducted from each package.
